FAQ
Questions and straight answers
What support hears most, grouped: general use, fees, features, risks, security, payments and help. Missing yours? Send it and it joins the list.
General use
How do I sign up?
Complete the form with name, email, phone and a password. Dashboard access is instant, and inside 24 hours your personal manager calls to assist with activation.
What does starting require?
Being over 18, a verified account with a document, and the opening deposit of your plan. Experience and technical background are not prerequisites.
Is trading experience needed?
No. The platform was designed for first-timers: the engine analyses and executes under each strategy's rules, and your manager explains every feature before solo use.
Does it work on mobile?
Yes, in any mobile browser, with deposits, strategies, reports and withdrawals at desktop-level detail.
Fees and results
What are the charges?
Opening and maintenance are free. Trading carries a commission of up to 0.58% per transaction plus the asset's spread, shown before every confirmation.
Where do I see what I paid?
The dashboard details each trade's fee, the weekly report totals the period, and the fees page summarises the terms.
Can I lose money?
Yes, including the whole capital; risk is native to these markets and past results never vouch for future ones.
Can anyone promise me profits?
No honest operator can. We automate analysis and execution; the market supplies the outcome and you supply the accepted risk.
Platform features
Does it trade without me?
Active strategies execute their rules unattended; you pick what runs, the capital and the limits.
Do I choose what the engine watches?
Yes: assets and pairs, alerts by type and risk limits per strategy, all in the analysis panel.
Do notifications arrive?
Email and in-platform alerts per your settings: executions, price moves you defined and strategy status.
Can I turn features off?
Each strategy pauses individually and each alert type switches off separately; nothing runs unenabled.
Risks
Which risks should I know?
Volatility, liquidity gaps, exchange counterparties, API issues, technical failure and phishing; the risk disclosure covers each with recommendations.
Does automation remove the risk?
No, it standardises execution; the volatility brake trims exposure in extremes but cannot cancel losses already incurred.
Withdraw during a downturn?
Yes, on the method's normal timetable regardless of market mood.
Security and account
Where do my details go?
Into account operation, verification and legal compliance under the Privacy Policy and Privacy Act; never into sale.
How do I secure the account?
2FA on, unique password, periodic session review; verification codes are shared with no one, support included.
Who controls the funds?
They operate in your linked exchange account via scope-limited API keys: the platform trades, it cannot withdraw; details on the security page.
Lost access, what now?
Support plus identity verification restores it, with withdrawals briefly limited during recovery for protection.
Deposits, withdrawals and payments
How do I fund the account?
PayPal, Visa, Mastercard, Apple Pay or Google Pay; free and instant, subject to the method's own delays.
How long until a withdrawal lands?
PayPal within 24 hours; cards one to five business days from approval.
Is there a minimum withdrawal?
Yes, per operation, shown at request start, with daily and monthly caps by verification level.
Withdraw to a different method?
No; withdrawals return via the original deposit method for security and AML reasons.
Help and support
How do I reach support?
Email <?= e(SUPPORT_EMAIL) ?>; replies normally land inside the first business day, security incidents and stuck withdrawals first.
Something behaved unexpectedly. What now?
Check the getting-started guide; if it persists, send support the exact steps for a cause-plus-fix reply rather than a canned one.
How do I reach my manager?
The assigned manager's details sit on the dashboard from activation, and support reroutes when they are away.
Further reading
What should I read before starting?
The getting-started guide for the mechanics and crypto basics for the concepts, both written for newcomers.
Where are the example projections?
In the home page calculator by amount and timeframe: illustration, never promise.